Privacy Policy

1. Information We Collect

1.1 Information You Provide

Jacaranda Labs LTD EOOD gathers account details when users register, including names and email addresses. Users may optionally add profile pictures or biographical information. Support communications and any content created within the platform are also retained.

1.2 Information Collected Automatically

The service tracks device specifications, operating system details, and unique identifiers. Usage metrics include app features used, time spent in the app, crash data, and other diagnostic data. With permission, location data may be collected, alongside analytics about user interactions.

1.3 Information from Third Parties

Connected social media accounts may share information with the platform. Payment processors, analytics vendors, and advertising partners also transmit data.

2. How We Use Your Information

The company uses collected data to provide, maintain, and improve our Services and to personalize experiences. Additional purposes include processing transactions, sending administrative updates, responding to inquiries, analyzing usage patterns, detecting fraud, and meeting legal obligations.

3. Information Sharing and Disclosure

3.1 With Your Consent

Information is shared only with explicit user approval.

3.2 Service Providers

Third-party vendors receive information for cloud storage, analytics, customer support, payment processing, and email delivery.

3.3 Legal Requirements

Disclosure occurs when legally required or in response to valid legal requests.

3.4 Business Transfers

During mergers or acquisitions, user information may be transferred.

3.5 Aggregated Information

De-identified data that cannot identify individuals may be shared.

4. Data Security

The organization implements encryption for data in transit and storage. Additional protections include regular security assessments and audits, access controls, employee training, and incident response procedures. However, no method of transmission over the Internet or electronic storage is 100% secure.

5. Data Retention

Information is retained for as long as necessary to provide our Services and to fulfill stated purposes. Upon becoming unnecessary, data is securely deleted or anonymized.

6. Your Rights and Choices

6.1 Access and Update

Users can modify account information through app settings.

6.2 Delete Account

Account deletion requests should be directed to privacy [at] jacarandalabs [dot] eu.

6.3 Opt-Out

Users may unsubscribe from marketing emails, disable push notifications and location services, and adjust analytics preferences.

6.4 Data Portability

Users can request personal data in a structured, commonly used format.

6.5 Do Not Track

The service does not currently respond to Do Not Track signals.

7. International Data Transfers

Information may be transferred internationally using standard contractual clauses and data processing agreements to ensure appropriate protections.

8. Children's Privacy

Services are not intended for children under 13 (or 16 in the EEA). Unknowingly collected children's information will be deleted.

9. Third-Party Services

The company disclaims responsibility for external website privacy practices and encourages users to review third-party policies independently.

10. Region-Specific Rights

10.1 European Economic Area (GDPR)

EEA residents possess rights including data access, correction, erasure, processing restrictions, portability, and complaint filing with supervisory authorities.

As a company registered in Bulgaria and operating within the European Union, we comply with the General Data Protection Regulation (GDPR) and Bulgaria's Personal Data Protection Act.

10.2 California (CCPA/CPRA)

California residents can access, delete, and correct personal information, opt-out of data sales, and limit sensitive information use.

11. Updates to This Privacy Policy

Policy changes will be posted with updated dates. Material modifications receive additional notification through the app or email.

12. Contact Information

Questions should be directed to privacy [at] jacarandalabs [dot] eu.

13. Supervisory Authority

If you believe we have not addressed your concerns adequately, you have the right to lodge a complaint with the Bulgarian data protection authority: